[$350] Performance for hokienick

[jmgasper]

@atelomycterus - In prod, Nick (hokienick) is saying that forums are taking 30+ seconds to load as he browses from one page to another. I don't see that with my account, so I'm wondering if there's something strange set up with his account that could cause that? Can you investigate when you have some time please? I'll let you know if I hear of anyone else that has performance issues.

[jmgasper]

Challenge https://www.topcoder.com/challenges/82eee8b6-b34e-4178-af61-2d61f25a605c has been created for this ticket.

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[jmgasper]

Challenge https://www.topcoder.com/challenges/82eee8b6-b34e-4178-af61-2d61f25a605c has been assigned to obog.

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[atelomycterus]

@jmgasper 1. User with the hokienick username is not found in Vanilla (PROD).

2. Could you specify which pages exactly?

[atelomycterus]

@jmgasper Maybe he's using the old forum?

[jmgasper]

@atelomycterus - Sorry about that - his TC handle is nick.castillo. Not sure what pages, but sounds like most of them.

[atelomycterus]

@jmgasper

I don't see that with my account, so I'm wondering if there's something strange set up with his account that could cause that?

All Topocder accounts have the same setup. I've checked the user ban list just in case and so on. The nick.castillo account looks fine.

I don't see any performance issues with my account as well. Let me know If there is any additional details from other users.

Without any statistics and logs, it is difficult to understand where the problem might be.
We need a tool like Tideways to monitor Vanilla’s performance on PROD.
So we could see the response time and downstream layer performance from SQL, HTTP, Memcached and DB.

Tideways uses sampling to keep the overhead of production monitoring and profiling small.
We can influence the amount of tracing data collected with the sample rate configuration, which is a percentage value used
for randomly deciding which PHP requests are traced by Tideways and which are not.
By default the sample rate is configured at 25% of all PHP requests.
Use the 'basic' mode for monitoring. We don't need to collect profile data/build callgraph traces and so on.

Now Tideways is not deployed on PROD. Let me know if we can use Tideywas.
I'll update a dockerfile.

[jmgasper]

@atelomycterus - We're discussing this. A couple questions:

1. Does this raise costs with Tideways to monitor another application?
2. Are there any potential security issues?

[atelomycterus]

@jmgasper We have a trial account. I see the error message:

We can simply register a new trial account and monitor Vanilla for a month. Just need to update the API KEY and deploy on the environment.

Does this raise costs with Tideways to monitor another application?

The basic plan support 2 envs:

Are there any potential security issues?

The product has been on the market for about 5 years. I have not heard of any security issues.

The company are documenting Technical and Organizational Measures to ensure security in Tideways:

Security

What Does Tideways Technically Do to Prevent Accidental Transmission of Personal or Sensitive Data as Part of Regular Error / Performance Data?

[jmgasper]

@atelomycterus - I think we pay for this, for the dev environment, correct? So we should be good to go since we get 2 services in 2 envs (one dev, one prod)?