Unable to activate challenge in Direct bcs of Not a Number error

[JayaDhaka]

Received NaN error in prize amount while activating this challenge https://www.topcoder.com/direct/contest/detail.action?projectId=30067498. Please check and fix the issue.

Here is the error screenshot:

@skyhit Please fix this.

[skyhit]

@ajefts I can not access, @JayaDhaka what price did you set?

[JayaDhaka]

@rootelement Can you please shed some light on this issue?

[rootelement]

The background is this:

1. Used https://payments.topcoder.com - The payment amount was $350
2. The payment in the payment tool hung with a 504 error
3. I went into direct, saw the challenge in the project as draft. Tried to activate it, but it said it had no description or tags. Added the two main description fields and the two tags fields, then clicked save/activate
4. I saw the pop-up above.
5. Submitted a ticket for support to push through the issue, which they did.

[skyhit]

@ajefts @JayaDhaka can you give me access to the challenge?

[JayaDhaka]

@skyhit you can access the challenge now.

[skyhit]

@JayaDhaka still can not, I am getting "Sorry, you don't have permission to access this contest. " page

[JayaDhaka]

@skyhit please check now.

[skyhit]

@JayaDhaka my handle is FireIce, not skyhit, maybe this is the problem

[JayaDhaka]

@skyhit Yes, you are right. I have added you to the project.

[skyhit]

@JayaDhaka looks like the challenge is already completed?

[rootelement]

Yes, it's not necessarily this challenge, but multiple people hit that same error, and i was the one to capture the actual screenshot, so it's some sort of larger issue between the payment tool, the api, and direct.

[cwdcwd]

@skyhit can you look through the logs for this specific challenge?

[skyhit]

@cwdcwd how can I access the logs? @rootelement are there detail steps to follow to reproduce it?

[rootelement]

Up there: #447 (comment)