404 missing file while downloading file product custom option expired by Quote Lifetime & Enable Clear Shopping Cart

[tuyennn]

Preconditions and environment

• Magento version: All version

Steps to reproduce

1. From Admin create a product and Customizable Options with Option type: File
2. From frontend purchase this product with an attached file: sample.jpg
3. Placing order with this.
4. After expired the period of Quote Lifetime & Enable Clear Shopping Cart: Yes from (Stores > Configuration > Sales > Checkout > Shopping Cart)
5. Open order detail: from customer side, or admin side to download sample.jpg from order above.

Expected result

• Attached file sample.jpg could be downloaded

Actual result

• 404 while attempting to download attached file sample.jpg from order item option

Additional information

Download controller requested to quote_item_option table where the quote of current order was no longer exist by Quote Lifetime & Enable Clear Shopping Cart leading the request to 404.

here is a constraint key relationship between the following tables: quote => quote_item => quote_item_option, tables.

For faster reproduction, you can manually delete the quote instead of waiting for the Quote Lifetime to expire.

Suggestion

• Modify the download functionality to fetch the file from the sales_order_item table.
• Alternatively, introduce a new table, sales_order_item_option, to store attached file references that are independent of the quote expiration and cleaning process.

Release note

No response

Triage and priority

• Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant]

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[tuyennn]

Related issues #20277 #6558

[m2-assistant]

Hi @engcom-Bravo. Thank you for working on this issue.
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[engcom-Bravo]

Hi @tuyennn,

Thanks for your reporting and collaboration.

We have verified the issue in Latest 2.4-develop instance and the issue is not reproducible.Kindly refer the attached video.

Screen.Recording.2025-01-13.at.10.42.42.am.mov

We are able to download the image successfully.

Kindly recheck the issue in Latest 2.4-develop instance and elaborate the steps to reproduce if the issue is still reproducible.

Thanks.

[tuyennn]

@engcom-Bravo Can you confirm at the time you download the file, the quote of order #000000004 was deleted before?

CustomOption-2025-01-13_16.39.59.mp4

Here what I found, the 404 page occurred after the quote was deleted before you download the file