Gitify blank/white screen with loading bar on top than stop

[renanfranca]

🔍 Is there already an issue for your problem?

• I have checked older issues, open and closed

📝 Description

I can't see the notifications list because the screen is all white. I tried uninstall and install and did not solve the problem.

🪜 Steps To Reproduce

1 - Go to the windows trails icon
2 - Click on Gitify trail Icon
3 - You will see a blank/white window
4 - I cant go to settings or do anything

Gitify Version

5.6.0

Operating System

Windows

GitHub Account

GitHub.com

📸 Screenshots

[pddg]

Same here on macOS. The version is macOS Sonoma 14.5.

Notification of how many notifications there are came at startup. However, it stays on this screen after startup and cannot be terminated.
I have tried reinstalling, etc., but nothing has changed.

[setchy]

Thanks for reporting.

To help triage further, could you both share the console logs from debug mode - https://www.gitify.io/faq/

[renanfranca]

You are welcome!

@setchy : The shortcut to debug mode on windows is ctrl + shift + i. Here is the print screen from console and network:

[setchy]

@setchy : The shortcut to debug mode on windows is ctrl + shift + i.

Thank you 🙏. FAQ has been updated

[setchy]

fix PR raised: #1167

[renanfranca]

Thank you 🙏. FAQ has been updated

I'm glad to help! 😃