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Description
Description
A customer provided feedback on the About subscription licenses documentation. They rated the content 6/7 for helpfulness but requested additional clarity on handling JWT license files for subscription renewals.
Customer feedback
For complete operational guidelines on license.jwt, it would be great to advise:
- For NGINX Plus instances running on an expiring subscription, do we just copy the new JWT to
/etc/nginx/license.jwt, and will NGINX Plus start reporting usage to NIM under the new subscription ID? - For renewed subscriptions (with a new subscription ID), does this process involve:
- Downloading the new subscription's JWT license file
- Uploading the JWT to the instance manager
- Copying the new JWT to the running NGINX instance
- Restarting/reloading NGINX?
- Does NIM require license.jwt itself on an active subscription?
- Does NIM support proxy servers in disconnected mode, or is there a separate process to upload usage reports from NIM to F5 over the proxy server?
Acceptance criteria
- Review the existing doc to confirm whether it already addresses these questions
- If the doc fully covers these points, ensure the explanations are clear and easy to find
- If updates are needed, clarify:
- How to apply a new
license.jwtfile - Whether a restart or reload is required
- Whether NIM requires
license.jwton an active subscription - How proxy servers work for NIM in disconnected mode
- How to apply a new
The customer provided contact info and is open to being contacted. Consider following up, if appropriate.
Label
customer-feedback