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FedEx module unable to process shipping label request: STREETLINES.TOO.LONG #39212

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@ShapesGraphicStudio

Description

@ShapesGraphicStudio

Preconditions and environment

  • Magento version: 2.4.7-p2
  • FedEx shipping

Steps to reproduce

  1. Navigate to backend
  2. Try to create a FedEx shipping label with 2 lines, one with 30 characters and one with 23 characters

Expected result

Shipping label should be created successfully as the address is on 2 lines and FedEx allows 35 characters per line.

Actual result

We can not create the shipping label, error message is showing STREETLINES.TOO.LONG.

Additional information

We verified that the address is written on 2 differnet lines.

STREETLINES TOO LONG

Shipping label can't be created.

STREETLINES TOO LONG_errormessage

We contacted FedEx support, the told us that the address was showingh on one line and ther request logs:
"streetLines":[ "Xxxxxxxx Xxxxxxxxxxxxxxxx XX-X Xxxxxxxxxxxxx Xxxx #XXX"]

Release note

No response

Triage and priority

  • Severity: S0 - Affects critical data or functionality and leaves users without workaround.
  • Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
  • Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
  • Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
  • Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

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    Area: ShippingComponent: FedexIssue: ConfirmedGate 3 Passed. Manual verification of the issue completed. Issue is confirmedPriority: P2A defect with this priority could have functionality issues which are not to expectations.Progress: ready for devReported on 2.4.7-p2Indicates original Magento version for the Issue report.Reproduced on 2.4.xThe issue has been reproduced on latest 2.4-develop branch

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