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Author: dimaMachina

website/src/app/conf/2023/faq/faq.mdx

@@ -80,9 +80,9 @@ invoice receipt in the request.
 
 To request a Certificate of Attendance, please submit a request [here](https://docs.google.com/forms/d/1RpI8h6AGK2rCl3aIlyEY0D6fU3tsZ5yr1Ba6c3h6p9Y/edit).
 
->  Please Note: We verify attendance through the registration system, and
->  Certificate of Attendance letters are sent out after the event is
->  completed.
+**Please note:** We verify attendance through the registration system, and
+Certificate of Attendance letters are sent out after the event is
+completed.
 
 ## Refund Policy
 
@@ -99,8 +99,8 @@ requests due to COVID-19 positive tests will be honored up until the
 start date of the event, and must be accompanied by a photo of a
 positive COVID-19 test.
 
-> Please note: Refunds can only be issued on the card the original
-> payment was made.
+**Please note:** Refunds can only be issued on the card the original
+payment was made.
 
 ### Substitutions
 

website/src/app/conf/2024/faq/faq.mdx

@@ -70,31 +70,20 @@ invoice receipt in the request.
 
 To request a Certificate of Attendance, please submit a request [here](https://docs.google.com/forms/d/1RpI8h6AGK2rCl3aIlyEY0D6fU3tsZ5yr1Ba6c3h6p9Y/edit).
 
->  Please Note: We verify attendance through the registration system, and
->  Certificate of Attendance letters are sent out after the event is
->  completed.
+**Please note:** We verify attendance through the registration system, and
+Certificate of Attendance letters are sent out after the event is
+completed.
 
 ## Refund Policy
 
 ### Cancellations
 
-If you must cancel for any reason, please [sign back into your registration](https://cvent.me/4zbxz9), click the “Register/Modify” button and select “Unregister.” If you
-need further assistance, email registration@linuxfoundation.org.
+If you must cancel for any reason, please click the Unregister button above. If you need further assistance, email registration@linuxfoundation.org.
 
-Refunds will only be issued for cancellations received two weeks prior
-to the event start date, including bulk ticket request refunds, and
-will appear as a credit on the card’s statement 7 – 10 business days
-after cancellation. Due to the ongoing pandemic, individual refund
-requests due to COVID-19 positive tests will be honored up until the
-start date of the event, and must be accompanied by a photo of a
-positive COVID-19 test.
+Refunds will only be issued for cancellations received two weeks prior to the event start date (including bulk ticket request refunds, co-located events, and add-ons), and will appear as a credit on the card’s statement 7 - 10 business days after cancellation. Individual refund requests for late cancellations due to sickness or emergency will be considered on a case by case basis - contact us at registration@linuxfoundation.org.
 
-> Please note: Refunds can only be issued on the card the original
-> payment was made.
+**Please note:** Refunds can only be issued on the card the original payment was made.
 
 ### Substitutions
 
-If you are unable to attend, you may substitute another attendee in
-lieu of cancellation. To substitute an attendee, [sign back into your registration](https://cvent.me/4zbxz9)
-, click the “Register/Modify”, and select “Transfer Registration” on
-your confirmation page.
+If you are unable to attend, you may substitute another attendee in lieu of cancellation. To substitute an attendee, select the Transfer Registration button above. You will be required to provide the attendee's first name, last name, and email address for the registration.