|
| 1 | + WITH EventData AS ( |
| 2 | + SELECT |
| 3 | + TICKET_ID, |
| 4 | + (SELECT events.value:assignee_id::STRING |
| 5 | + FROM VIA.ZENDESK_PARTNERSHIPS.TICKET_EVENTS T, |
| 6 | + LATERAL FLATTEN(input => t.Child_events) AS events |
| 7 | + WHERE events.value:event_type::STRING LIKE 'AAA' |
| 8 | + AND events.value:assignee_id::STRING IN ( |
| 9 | + 'AAA', 'AAA', 'AAA', 'AAA', |
| 10 | + 'AAA', 'AAA', 'AAA', 'AAA', |
| 11 | + 'AAA', 'AAA', 'AAA', 'AAA', |
| 12 | + 'AAA', 'AAA', 'AAA', 'AAA', |
| 13 | + 'AAA' |
| 14 | + ) |
| 15 | + AND T.TICKET_ID = t.TICKET_ID |
| 16 | + ORDER BY t.created_at DESC |
| 17 | + LIMIT 1 |
| 18 | + ) AS Tier2_ticket_owner, |
| 19 | + CASE |
| 20 | + WHEN MIN(CASE |
| 21 | + WHEN events.value:event_type::STRING LIKE 'AAA' |
| 22 | + AND events.value:group_id::STRING LIKE 'AAA' |
| 23 | + THEN created_at |
| 24 | + END) IS NULL |
| 25 | + THEN NULL |
| 26 | + ELSE COALESCE(MIN(CASE |
| 27 | + WHEN events.value:event_type::STRING LIKE 'AAA' |
| 28 | + AND events.value:group_id::STRING LIKE 'AAA' |
| 29 | + THEN created_at |
| 30 | + END), TIMESTAMP 'AAA') |
| 31 | + END AS Earliest_Change_to_TSO_Group, |
| 32 | + MAX(CASE |
| 33 | + WHEN events.value:event_type::STRING LIKE 'AAA' |
| 34 | + AND events.value:group_id::STRING LIKE 'AAA' |
| 35 | + THEN created_at END) AS Latest_Change_to_PSO_Group, |
| 36 | + MIN(CASE |
| 37 | + WHEN events.value:added_tags::STRING LIKE 'AAA' |
| 38 | + THEN created_at |
| 39 | + END) AS In_Progress_Timestamp, |
| 40 | + MIN(CASE |
| 41 | + WHEN events.value:added_tags::STRING LIKE 'AAA' |
| 42 | + THEN created_at |
| 43 | + END) AS Pending_Approval_Timestamp, |
| 44 | + MIN(CASE |
| 45 | + WHEN events.value:added_tags::STRING LIKE 'AAA' |
| 46 | + THEN created_at |
| 47 | + END) AS Pending_Deploy_Timestamp, |
| 48 | + MAX(CASE |
| 49 | + WHEN events.value:added_tags::STRING LIKE 'AAA' |
| 50 | + THEN created_at |
| 51 | + END) AS Pending_Tier3_Product_Timestamp, |
| 52 | + MAX(CASE |
| 53 | + WHEN events.value:added_tags::STRING LIKE 'AAA' |
| 54 | + THEN created_at |
| 55 | + END) AS Pending_Tier3_Dev_Timestamp, |
| 56 | + MAX(CASE |
| 57 | + WHEN events.value:added_tags::STRING LIKE 'AAA' |
| 58 | + THEN created_at |
| 59 | + END) AS Pending_Feature_Flag_Timestamp, |
| 60 | + MAX(CASE |
| 61 | + WHEN events.value:added_tags::STRING LIKE 'AAA' |
| 62 | + THEN created_at |
| 63 | + END) AS Pending_PSO_Closure_Timestamp, |
| 64 | + MIN(CASE |
| 65 | + WHEN events.value:added_tags::STRING LIKE 'AAA' |
| 66 | + THEN created_at |
| 67 | + END) AS Pending_PSO_More_Info_Timestamp, |
| 68 | + MAX(CASE |
| 69 | + WHEN events.value:added_tags::STRING LIKE 'AAA' |
| 70 | + THEN created_at |
| 71 | + END) AS Not_Possible_Timestamp, |
| 72 | + CASE |
| 73 | + WHEN In_Progress_Timestamp IS NULL |
| 74 | + AND Pending_Approval_Timestamp IS NULL |
| 75 | + AND Pending_Deploy_Timestamp IS NULL |
| 76 | + AND Pending_PSO_More_Info_Timestamp IS NULL |
| 77 | + THEN NULL |
| 78 | + ELSE LEAST( |
| 79 | + COALESCE(In_Progress_Timestamp, TIMESTAMP 'AAA'), |
| 80 | + COALESCE(Pending_Approval_Timestamp, TIMESTAMP 'AAA'), |
| 81 | + COALESCE(Pending_Deploy_Timestamp, TIMESTAMP 'AAA'), |
| 82 | + COALESCE(Pending_PSO_More_Info_Timestamp, TIMESTAMP 'AAA') |
| 83 | + |
| 84 | + ) |
| 85 | + END AS TSO_start_time, |
| 86 | + CASE |
| 87 | + WHEN Pending_Tier3_Product_Timestamp IS NULL |
| 88 | + AND Pending_Tier3_Dev_Timestamp IS NULL |
| 89 | + AND Pending_Feature_Flag_Timestamp IS NULL |
| 90 | + AND Pending_PSO_Closure_Timestamp IS NULL |
| 91 | + AND Not_Possible_Timestamp IS NULL |
| 92 | + THEN NULL |
| 93 | + ELSE GREATEST( |
| 94 | + COALESCE(Pending_Tier3_Product_Timestamp, TIMESTAMP 'AAA'), |
| 95 | + COALESCE(Pending_Tier3_Dev_Timestamp, TIMESTAMP 'AAA'), |
| 96 | + COALESCE(Pending_Feature_Flag_Timestamp, TIMESTAMP 'AAA'), |
| 97 | + COALESCE(Pending_PSO_Closure_Timestamp, TIMESTAMP 'AAA'), |
| 98 | + COALESCE(Not_Possible_Timestamp, TIMESTAMP 'AAA') |
| 99 | + |
| 100 | + ) |
| 101 | + END AS TSO_finish_time, |
| 102 | +CASE |
| 103 | + WHEN TSO_finish_time IS NOT NULL |
| 104 | + AND TSO_start_time IS NOT NULL |
| 105 | + AND DATEDIFF(minutes, TSO_start_time, TSO_finish_time) >= 0 |
| 106 | + THEN DATEDIFF(day, TSO_start_time, TSO_finish_time) |
| 107 | + |
| 108 | + WHEN TSO_finish_time IS NOT NULL |
| 109 | + AND TSO_start_time IS NOT NULL |
| 110 | + AND DATEDIFF(minutes, TSO_start_time, TSO_finish_time) < 0 |
| 111 | + THEN DATEDIFF(day, TSO_start_time, CURRENT_TIMESTAMP()) |
| 112 | + |
| 113 | + WHEN TSO_finish_time IS NULL |
| 114 | + AND TSO_start_time IS NOT NULL |
| 115 | + THEN DATEDIFF(day, TSO_start_time, CURRENT_TIMESTAMP()) |
| 116 | + |
| 117 | + WHEN (TSO_finish_time IS NULL AND TSO_start_time IS NULL) |
| 118 | + THEN DATEDIFF(day, Earliest_Change_to_TSO_Group, CURRENT_TIMESTAMP()) |
| 119 | + |
| 120 | + WHEN TSO_finish_time IS NULL |
| 121 | + AND Latest_Change_to_PSO_Group IS NOT NULL |
| 122 | + AND Earliest_Change_to_TSO_Group IS NOT NULL |
| 123 | + AND DATEDIFF(minutes, Earliest_Change_to_TSO_Group, Latest_Change_to_PSO_Group) >= 0 |
| 124 | + THEN DATEDIFF(day, Earliest_Change_to_TSO_Group, Latest_Change_to_PSO_Group) |
| 125 | + |
| 126 | + WHEN TSO_finish_time IS NULL |
| 127 | + AND Latest_Change_to_PSO_Group IS NOT NULL |
| 128 | + AND Earliest_Change_to_TSO_Group IS NOT NULL |
| 129 | + AND DATEDIFF(minutes, Earliest_Change_to_TSO_Group, Latest_Change_to_PSO_Group) < 0 |
| 130 | + THEN DATEDIFF(day, Earliest_Change_to_TSO_Group, CURRENT_TIMESTAMP()) |
| 131 | + |
| 132 | + WHEN TSO_start_time IS NULL AND TSO_finish_time IS NOT NULL |
| 133 | + AND DATEDIFF(minutes, Earliest_Change_to_TSO_Group, TSO_finish_time) >= 0 |
| 134 | + THEN DATEDIFF(day, Earliest_Change_to_TSO_Group, TSO_finish_time) |
| 135 | + |
| 136 | + WHEN TSO_start_time IS NULL AND TSO_finish_time IS NOT NULL |
| 137 | + AND DATEDIFF(minutes, Earliest_Change_to_TSO_Group, TSO_finish_time) < 0 |
| 138 | + THEN DATEDIFF(day, Earliest_Change_to_TSO_Group, CURRENT_TIMESTAMP()) |
| 139 | + |
| 140 | + WHEN TSO_finish_time IS NULL |
| 141 | + AND Latest_Change_to_PSO_Group IS NOT NULL |
| 142 | + AND Earliest_Change_to_TSO_Group IS NOT NULL |
| 143 | + AND Pending_PSO_More_Info_Timestamp IS NOT NULL |
| 144 | + THEN DATEDIFF(day, COALESCE(TSO_start_time, Earliest_Change_to_TSO_Group), CURRENT_TIMESTAMP()) |
| 145 | + |
| 146 | + |
| 147 | + WHEN TSO_finish_time IS NULL |
| 148 | + AND Latest_Change_to_PSO_Group IS NOT NULL |
| 149 | + AND Earliest_Change_to_TSO_Group IS NOT NULL |
| 150 | + AND DATEDIFF(minutes, Earliest_Change_to_TSO_Group, Latest_Change_to_PSO_Group) < 0 |
| 151 | + THEN DATEDIFF(day, COALESCE(Latest_Change_to_PSO_Group, Earliest_Change_to_TSO_Group), CURRENT_TIMESTAMP()) |
| 152 | + ELSE NULL |
| 153 | + END AS TSO_time_Status, |
| 154 | + FROM |
| 155 | + VIA.ZENDESK_PARTNERSHIPS.TICKET_EVENTS, |
| 156 | + LATERAL FLATTEN(input => Child_events) AS events |
| 157 | + WHERE |
| 158 | + (events.value:added_tags::STRING LIKE 'AAA' OR |
| 159 | + events.value:added_tags::STRING LIKE 'AAA' OR |
| 160 | + events.value:added_tags::STRING LIKE 'AAA' OR |
| 161 | + events.value:added_tags::STRING LIKE 'AAA' OR |
| 162 | + events.value:added_tags::STRING LIKE 'AAA' OR |
| 163 | + events.value:added_tags::STRING LIKE 'AAA' OR |
| 164 | + events.value:added_tags::STRING LIKE 'AAA' OR |
| 165 | + events.value:added_tags::STRING LIKE 'AAA' OR |
| 166 | + events.value:added_tags::STRING LIKE 'AAA' OR |
| 167 | + events.value:event_type::STRING LIKE 'AAA' |
| 168 | + AND (events.value:group_id::STRING LIKE 'AAA' OR events.value:group_id::STRING LIKE 'AAA' OR |
| 169 | + events.value:group_id::STRING LIKE 'AAA')) OR |
| 170 | + (events.value:event_type::STRING LIKE 'AAA' |
| 171 | + AND events.value:assignee_id::STRING IN ( |
| 172 | + 4763338146451, |
| 173 | + 8737893951123, |
| 174 | + 9246986348435, |
| 175 | + 27502412386323, |
| 176 | + 6403976924691, |
| 177 | + 14124695442323, |
| 178 | + 7901630909715, |
| 179 | + 398450669673, |
| 180 | + 14124726117779, |
| 181 | + 5597884196755, |
| 182 | + 1916060427385, |
| 183 | + 28950546428307, |
| 184 | + 6750540975379, |
| 185 | + 5466485443475, |
| 186 | + 1511724071422, |
| 187 | + 4763344069139, |
| 188 | + 395464397734)) OR |
| 189 | + (events.value:event_type::STRING LIKE 'AAA' |
| 190 | + AND events.value:group_id::STRING LIKE 'AAA') |
| 191 | + GROUP BY |
| 192 | + TICKET_ID |
| 193 | +) |
| 194 | +SELECT |
| 195 | + t.*, |
| 196 | + e.*, |
| 197 | + CASE |
| 198 | + WHEN t.tags::STRING LIKE 'AAA' THEN 'AAA' |
| 199 | + WHEN t.tags::STRING LIKE 'AAA' THEN 'AAA' |
| 200 | + ELSE NULL |
| 201 | + END AS Pod_Value, |
| 202 | + CASE |
| 203 | + WHEN t.tags::STRING LIKE 'AAA' THEN 'AAA' |
| 204 | + WHEN t.tags::STRING LIKE 'AAA' THEN 'AAA' |
| 205 | + WHEN t.tags::STRING LIKE 'AAA' THEN 'AAA' |
| 206 | + WHEN t.tags::STRING LIKE 'AAA' THEN 'AAA' |
| 207 | + WHEN t.tags::STRING LIKE 'AAA' THEN 'AAA' |
| 208 | + WHEN t.tags::STRING LIKE 'AAA' THEN 'AAA' |
| 209 | + WHEN t.tags::STRING LIKE 'AAA' THEN 'AAA' |
| 210 | + WHEN t.tags::STRING LIKE 'AAA' THEN 'AAA' |
| 211 | + WHEN t.tags::STRING LIKE 'AAA' THEN 'AAA' |
| 212 | + ELSE 'AAA' |
| 213 | + END AS TSO_Status, |
| 214 | + u.NAME, |
| 215 | + CASE |
| 216 | + WHEN TSO_STATUS IN ('AAA', 'AAA', 'AAA', 'AAA', 'AAA') |
| 217 | + THEN 'AAA' |
| 218 | + ELSE 'AAA' |
| 219 | + END AS Ticket_Close_status |
| 220 | +FROM |
| 221 | + VIA.ZENDESK_PARTNERSHIPS.TICKETS t |
| 222 | +LEFT JOIN |
| 223 | + EventData e ON t.ID = e.TICKET_ID |
| 224 | +LEFT JOIN |
| 225 | + VIA.ZENDESK_PARTNERSHIPS.USERS u ON u.ID = e.Tier2_ticket_owner |
| 226 | +WHERE |
| 227 | +GROUP_ID = 34443886197651; |
| 228 | + |
| 229 | + |
0 commit comments